Our general practice is to send documents to our customers electronically whenever possible. Right from the word go, we pay close attention to details of your request to ensure that the right and corresponding documents are sent to you by mail for your thorough study and confirmation. We reserve the right to charge an administration fee should you make a request for such documents to be sent as a hard copy.
Cancellations and Changes
Unplanned changes may happen with airline flight schedules, hotel bookings, vehicle rentals that may not be within our control. However, as your Consultant for such services, we will ensure that you are promptly notified of any significant changes in advance once we become aware of such change if there is time before your departure or commencement of service, but we accept no liability for any changes or costs incurred that may result. Subject to the Supplier’s terms and conditions, you will then have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements if one is made available by the Supplier, or cancelling your booked arrangements and receiving any applicable refunds. We do not guaranty that any refunds will apply.
For instance, if you have booked a flight and we are alerted to a significant schedule change by your airline before you leave or arrive in Ghana, we will contact you by email to advise you of this. Please ensure that you have given your contact email address to us and that you regularly check for messages before you leave. We have no control over airline schedule changes and accept no liability for costs which may arise as a result of such changes. We will do our best to facilitate with the airline to give the best alternative available which will be cost effective.
After you have left or arrive in Ghana, it is your responsibility to check with the airline that any onward flights you have confirmed are operating as booked. We strongly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight to do this. Please note that for some airlines it is mandatory to confirm with them your intention to fly. For any foreseen changes that you will like make to your schedule flight before departure, it is required that you do so at least 72 hours before the date.
REFUND POLICY AND PROCEDURES
As changes may happen and we understand that this normally occurs out of necessity, we try to make room for such incidences. You may be eligible for a refund if ticket or services purchased have the rules that they are refundable. All refund requests on tickets are subject to the rules of ticketed fare, and fees or penalties may apply to your refund. Your itinerary will be CANCELLED at the time the refund is processed.
As previously indicated, M & J Travel and Tours Limited, will process the refund request through the airlines. Every Airline has their specific duration for all refunds and M & J Travel and Tours does not have control on the refund process, procedure or duration of the Airline. The company can issue refunds only when there refund process has been completed by the airline and our accounts are credited.
In view of this procedure, we advise customers to allow at least 21 working days where they will be informed of any update possible. Refunds for eligible tickets purchased with cash or check will be processed within 30 business days from when your request is processed.
For other services, which we have already made deposits as commitments to third party suppliers to ensure that your bookings are guaranteed, the third party policy concerning refunds is applicable. This may take duration of 10-21 working days for such refunds to be ready.
If we withdraw or terminate a Product or service, you shall be immediately notified of the withdrawal or termination and the reason for the withdrawal or termination. However, if a change is requested by you to your travel arrangements is permitted and possible, our standard service fees will apply in addition to any additional Supplier charges. Please contact us by phone or email to enquire about how to request changes. Please note that all reservation changes are subject to availability and the terms and conditions of the product purchased.